1. How to submit a deletion request
Send an email to info@qawebprints.com with the subject:
An organization administrator may also submit a request through the CuetsApp support channel when that feature is available.
2. Include the following information
- Your full name.
- The email address used for CuetsApp.
- Your organization or laboratory name.
- Your CuetsApp organization ID, if available.
- The type of request: user account, organization, connected Meta/WhatsApp integration, specific records or all eligible data.
- A brief description of the information you want deleted.
Do not email passwords, one-time passwords, API secrets, full medical reports or payment-card information.
3. Identity and authority verification
To protect customer and recipient information, QAWebPrints will verify the requester’s identity and authority. Organization-level deletion normally requires confirmation from the organization owner or another authorized administrator. We may ask the requester to confirm through the registered email address or complete another reasonable verification step.
4. What we will delete or anonymize
Subject to verification, legal requirements and the selected scope, deletion may include:
- CuetsApp user profile and authentication records.
- Organization and branch configuration stored only in CuetsApp.
- Connected WABA and phone-number mappings.
- API credentials and authorization references controlled by CuetsApp.
- Message logs, recipient identifiers, template mappings and support records eligible for deletion.
- Consent or suppression records where the customer lawfully instructs deletion and no overriding retention obligation applies.
5. Information that may be retained
Some information may be retained or securely isolated where required for:
- Tax, accounting, invoice and payment obligations.
- Security, fraud prevention, abuse investigation and audit evidence.
- Establishing, exercising or defending legal claims.
- Compliance with a court, authority or applicable law.
- Backups that are protected and deleted through the normal backup lifecycle.
Where full deletion is not immediately possible, access will be restricted and the information will not be used for unrelated purposes.
6. Meta and WhatsApp business assets
Deleting data from CuetsApp does not automatically delete a customer’s independently owned Meta Business Portfolio, WhatsApp Business Account, phone number, templates, billing records or other Meta assets. The customer must manage those assets through its Meta account or contact Meta directly.
Where requested and technically supported, QAWebPrints will disconnect CuetsApp’s access and remove locally stored authorization references.
7. Processing timeline
- Acknowledgement: normally within 5 business days.
- Verification and scope confirmation: timing depends on the information provided and organizational authorization.
- Completion: normally within 30 days after verification, unless law, technical complexity or a contractual dispute requires additional time.
- Confirmation: we will notify the verified requester when the request is completed or explain any information that must be retained.
8. Requests from message recipients
If you received a message from a laboratory or another CuetsApp customer, that organization normally controls the underlying recipient and healthcare records. Contact the sender first using the contact details in the message, invoice, report portal or organization website. QAWebPrints will assist the customer with verified requests where required.
For immediate message opt-out, use the opt-out method provided by the sender or contact the sender directly. A deletion request is different from an opt-out request.
9. Contact
QAWebPrints Infocorp LLP
CuetsApp Data Requests
Email: info@qawebprints.com
Phone: +91 88600 46399
Address: #103N, IInd Floor, APJ Abdul Kalam Memorial Building, Civil Station Road, Punalur, Kollam, Kerala, India
Website: cuetsapp.com